Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely. This privacy policy sets out how Big Blue Travel Limited uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to change this privacy policy as deemed necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the website following the alterations.

 

WHO WE ARE:

Big Blue Travel Limited is a privately owned UK company specialising in bespoke and package holidays around the world.

Our registered address: Warren place, Bashurst Hill, Horsham, West Sussex.

Registered number: 11599380.

 

WHAT INFORMATION DO WE COLLECT?

Information that you provide to us when visiting our website, completing an offline booking form, filling, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:

  • Contact information including your name, address, phone number(s) and email.
  • Demographic information such as preferences, interests, age and family information.
  • Information relating to your holiday such as feedback questionnaires, reviews, image or video uploads, holiday enquiries and marketing requests.
  • Information relating to quoting and booking a holiday including information relating to family and travel companion(s) such as names, emergency contacts and special assistance needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, country of residence and nationality.
  • We do not store financially sensitive information such as credit card numbers, bank details or security numbers.

 

HOW WE USE YOUR PERSONAL INFORMATION:

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping, auditing and regulation purposes.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use your information to contact you for market research purposes.
  • We may contact you by email, phone or mail unless requested otherwise.

 

WHO ELSE MAY SEE YOUR DATA:

In order to respond to your holiday request, we may need to disclose some of your information to our partners including: travel companies such as tour operators, hotels, airlines, ground handlers, childcare agencies and car hire companies.

We only pass on information that is required in order to fulfil the booking or enquiry, such as name and address to delivery companies and name and passport information to airlines.

Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.

Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations, we pass the relevant information to the transport companies who transmit the information to the relevant authorities.

 

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

You may choose to restrict the collection or use of your personal information in the following ways:

  • You may update and request details of any personal information which we hold about you by contacting our data protection officer at any time.
  • You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by contacting our data protection officer.
  • You may exercise your right to be forgotten by contacting our data protection officer.
  • You have the right to ask for a copy of any personal data held by us by contacting the data protection officer. We aim to respond to any such requests within 30 days.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address below. We will promptly correct any information found to be incorrect.

Our data manager can be contacted by writing to Data Protection Officer, Warren Place, Bashurst Hill, Horsham, West Sussex RH13 0PE or emailing: sales@bigbluetravel.co.uk.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites which we feel are relevant or of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy does not extend to your use of such websites.

 

GENERAL

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

 

CONSENT

By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.

 

This policy was last updated on 11th January 2019